ITIL 4 Specialist: Create, Deliver and Support course

Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.

What will you learn?

* Service Design and Development

Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components, and ensure service quality.

* Service Delivery

Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.

* Service Support

Gain expertise in the support functions and practices required to maintain and manage IT services effectively.

* Service Performance Metrics

Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.

* Service Automation and Technology

Discover the role of automation and technology in service creation, delivery and support.

* Culture and Collaboration

Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.

* Continuous Improvement

Continuous improvement is the ITIL framework’s main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.

* Customer and User Experience

Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.

* ITIL 4 Principles

Apply ITIL 4’s guiding principles („Focus on Value“, „Start Where You Are“, and „Optimise and Automate“) to boost efficiency.