ITIL V4 Foundation – ELearning
O ovom kursu
ITIL 4 Foundation
Advance your career in IT service management with the ITIL Official eLearning course, crafted by the creators of ITIL: Course and exam voucher, all in one bundle!
What will you learn?
* Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
* Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
* Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
* Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
* Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
* ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
* Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
* Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
* Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
