ITIL® 4 Foundation – Elearning

ITIL 4 Foundation

Advance your career in IT service management with the ITIL Official eLearning course, crafted by the creators of ITIL: Course and exam voucher, all in one bundle!

What will you learn?

* Service management concepts

Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

* Service value system

Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.

* Four dimensions of service management

Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

* Guiding principles

Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.

* Service Value Chain

Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.

* ITIL practices

Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.

* Continuous improvement

Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.

* Service Level Agreements

Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

* Key metrics and performance indicators

Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.