ITIL 4 Practitioner: Continual Improvement

Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

* Key concepts

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.

* Practice success factors

Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and impact of Continual Improvement initiatives on organisational performance and service delivery.

* Practice processes

Explore Continual Improvement processes, including key activities, and learn how to integrate them into your organisation’s value stream to drive continuous enhancement and refinement of services, processes, and practices.

* Roles and competencies

Focus on key roles within Continual Improvement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for leading, facilitating, and supporting improvement initiatives.

* Information and technology

See how Information and Technology can support and enable Continual Improvement to deliver improvements, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities.

* Partners and suppliers

Explore the role of partners and suppliers in Continual Improvement, understanding how to collaborate effectively to leverage external expertise, resources, and best practices to drive improvement initiatives.

* The ITIL Capability model

Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Continual Improvement.

* Practice success

Learn strategies for succeeding with Continual Improvement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a systematic approach to improvement and innovation to achieve business goals.