ITIL 4 Practitioner: Information Security Management

The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.

* Key concepts

Understand the purpose and key concepts of Information Security Management, elucidating its significance in safeguarding the confidentiality, integrity, and availability of organisational information assets.

* Practice success factors

Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of Information Security Management in mitigating risks and ensuring compliance with security standards.

* Practice processes

Explore Information Security Management processes, including key activities, and learn how to integrate them into your organisation’s value stream to establish a robust and comprehensive approach to information security.

* Roles and competencies

Focus on the key roles of the Information Security Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for identifying, assessing, and managing information security risks.

* Information and technology

Explore how Information and Technology can support and enable the Information Security Management practice to deliver improvements, providing tools, technologies, and best practices for implementing security controls and measures.

* Partners and suppliers

Focus on the role of partners and suppliers in the Information Security Management practice, understanding how to collaborate effectively to enhance the organisation’s security posture and resilience.

* The ITIL Capability model

Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Information Security Management.

* Practice success

Learn strategies for succeeding with Information Security Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a proactive and risk-based approach to information security to protect organisational assets and reputation.