ITIL 4 Practitioner: Relationship Management

The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.

What will you learn?

* Key concepts

Understand the purpose and key concepts of the Relationship Management Practice, elucidating its significance in fostering effective communication and collaboration between the service provider and stakeholders.

* Practice success factors

Introduce the practice success factors (PSF) and key metrics of the practice, crucial for evaluating the effectiveness and efficiency of Relationship Management in nurturing positive relationships and achieving organisational goals.

* Practice Processes

Explore Relationship Management processes, including key activities, and learn how to integrate the practice into the organisation’s value stream to enhance stakeholder satisfaction and drive business value.

* Roles and Competencies

Focus on the key roles of the Relationship Management practice and understand how to position the practice effectively within the organisation. Develop the necessary competencies for building and managing relationships effectively.

* Information and Technology

Explore how Information and Technology can support and enable the Relationship Management practice, providing tools and systems for effective communication, collaboration, and stakeholder engagement.

* Partners and Suppliers

Focus on the role of partners and suppliers in the Relationship Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.

* The ITIL Capability Model

Explore how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for relationship management.

* Practice Success

Focus on recommendations for Relationship Management practice success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of strong relationships and the achievement of business objectives.