ITIL 4 Specialist: Plan, Implement, and Control
About This Course
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.
What will you learn?
* Key concepts
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.
* Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives.
* Practice processes
Explore processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure coherent planning, effective implementation, and robust control mechanisms.
* Roles and competencies
Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies.
* Information and technology
See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.
* Partners and suppliers
Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance.
* The ITIL Capability model
Discover how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
* Practice success
Learn strategies for succeeding with the Plan, Implement, and Control practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of effective IT service strategies and governance frameworks to achieve business goals.
Your Instructors
