ITIL 4 Specialist:High-Velocity IT course

Learn practical skills to adapt service management practices to the modern organisation’s dynamic, high-velocity environment. Build resilient systems and improve service quality and speed.

What will you learn?

* Digital Transformation Strategies

Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.

* Agile and DevOps Principles

Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.

* Lean and Continuous Improvement

How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.

* Automation

Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation

* Digital Product Management

Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.

* Service Resilience

Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.

* Service Performance Metrics

Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.

* Customer-Centric Approaches

Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.

* Culture

Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.